Recovery Support Specialist (RSS) Supervisor

About the role

Milestone Treatment Center | Virginia Make a Difference. Lead a Team. Support Recovery. At Milestone Treatment Center, we believe that recovery is possible and that the right support can change lives. Our mission is to provide compassionate, individualized care to people navigating substance use disorders and mental health challenges, helping them build a foundation for lasting recovery. We're looking for a motivated, compassionate, and hands-on Recovery Support Specialist (RSS) Supervisor to lead and support our Recovery Support team. This is an opportunity for someone who is passionate about behavioral health, enjoys mentoring others, and takes pride in creating an environment where clients feel safe, respected, and supported. If you're a natural leader who thrives in a team-oriented environment and wants to make a meaningful impact every day, we'd love to hear from you.

Responsibilities

• Supervise, mentor, and support Recovery Support Specialists in their daily responsibilities.
• Conduct staff performance evaluations and provide constructive feedback to encourage professional growth.
• Develop and coordinate employee schedules, ensuring appropriate staffing coverage across all RSS shifts.
• Train and coach team members on person-centered care, recovery-oriented practices, professional boundaries, and facility procedures.
• Promote a positive, accountable, and collaborative team environment.
• Help maintain a safe, respectful, and supportive treatment environment for clients.
• Address client questions and concerns with professionalism, empathy, and sound judgment.
• Model recovery-oriented behaviors and maintain appropriate professional boundaries with both clients and staff.
• Collaborate with clinical and operations teams to promote coordinated, high-quality client care.
• Recognize and promptly report critical client concerns, including suicidal or homicidal ideation, trauma disclosures, and co-occurring behavioral health issues, in accordance with established protocols.
• Ensure Recovery Support staff consistently follow facility policies, ethical standards, and Virginia Department of Behavioral Health and Developmental Services (DBHDS) requirements.
• Monitor daily facility operations and conduct routine environmental and safety checks.
• Identify and report potential hazards, safety concerns, or incidents to appropriate leadership.
• Escalate significant client incidents and operational concerns to the Director of Operations.
• Ensure compliance with confidentiality requirements, including HIPAA and 42 CFR Part 2.
• Assist during emergencies by following established facility safety, emergency response, and evacuation procedures.

Requirements

• High school diploma or GED.
• Certified Peer Recovery Specialist (CPRS) or PRS-Cert eligible in Virginia.
• Valid driver's license.
• Current CPR and First Aid certification.
• Knowledge of recovery principles, peer support services, and person-centered care.
• Familiarity with Virginia DBHDS regulations and behavioral health treatment standards.
• Understanding of HIPAA, 42 CFR Part 2, and client confidentiality requirements.
• Knowledge of workplace safety, infection control, and trauma-informed practices.
• Strong interpersonal communication, organizational, and leadership skills.
• Ability to make sound decisions, manage competing priorities, and respond professionally in challenging situations.

Qualifications

• Associate degree or higher.
• At least two years of experience in recovery support, substance use disorder treatment, or behavioral health services.
• Previous experience supervising, mentoring, or training staff.
• Familiarity with The Joint Commission (TJC) accreditation standards.
• Experience working in a residential or structured behavioral health treatment environment.

Skills

• Leadership: The ability to motivate, coach, and hold team members accountable while remaining approachable and supportive.
• Compassion: A genuine understanding of the challenges individuals face during addiction treatment and recovery.
• Sound Judgment: The confidence to make decisions and respond appropriately to sensitive or urgent situations.
• Communication: The ability to work effectively with clients, colleagues, clinical professionals, and leadership.
• Reliability: A strong sense of ownership, accountability, and commitment to maintaining a safe treatment environment.
• Professionalism: A consistent commitment to ethical practices, confidentiality, and appropriate boundaries.

Pay

Compensation Range: $50K - $60K