Recovery Support Specialist (RSS) (FT, Back End Swing)

About the role

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health.

Responsibilities

• Provide individuals with the natural supports proven instrumental in maintaining a strong and successful recovery.
• Demonstrate a strong personal recovery and be a positive example that recovery is a desirable and attainable goal.
• Work in conjunction with multiple disciplines to meet individuals’ treatment and recovery needs.
• Act as an active facilitator (or co-facilitator) in groups and individual recovery.
• Serve as an individual advocate and support resource throughout the treatment process.
• Work to lessen the instance of seclusion (if applicable) and restraint by building therapeutic alliance and exercising trauma-informed care.
• Demonstrate knowledge of community resources to help meet individuals’ unique recovery needs.
• Implement knowledge of multiple paths of recovery and promote them equally.
• Work cohesively with multi-discipline team through all aspects of individuals’ treatment and recovery.
• Document all encounters with individuals in the electronic health record.
• Encourage and support from a place of experience and understanding and be willing to use appropriate self-disclosure.
• Perform all other duties as assigned.

Requirements

• At least one year of personal recovery
• High School Diploma or equivalent
• Arizona Peer Support Specialist certification
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Physical Requirements

• Safely perform physical interventions (e.g., standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight)
• Lift, push, pull, or carry up to 50 lbs. occasionally
• Tolerate prolonged walking, standing, and observation in a fast-paced environment
• Work with individuals who may exhibit agitation, aggression, or unpredictable behavior

It Would Be Great If You Had

• Bilingual in Spanish
• Three years or more of personal recovery
• Experience using EMR
• Workplace Behavioral Health/Substance Use Treatment or GMH Recovery experience
• Knowledge of evidence-based/person-centered skillsets, such as Motivational Interviewing, Trauma Informed Care, Verbal De-escalation, Harm Reduction, and Person-centered language

Benefits

• Comprehensive health insurance for employees and their families, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• Basic Life, AD&D, Short and Long-Term Disability paid by CHS
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts with $1,000 to $2,000 employer contribution depending on plan
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
• Auto enrollment in the 401k Plan after 90 days

Pay

Full-time only. Earn more with shift differentials: additional hourly pay of +$2/hr Monday–Thursday nights, +$3/hr Friday–Sunday nights, and +$2/hr Saturday–Sunday days.