Recovery Litigation Relationship Manager

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

About the role

We are seeking a highly organized and experienced litigation manager to oversee management of a growing litigation caseload of defaulted loans across 3 national litigation networks and over a hundred local attorney offices.

Responsibilities

• Provide oversight on 10,000+ active SoFi litigation placements with our attorney network across Personal Loans, Student Loans, and Credit Card accounts.
• Review each network’s caseload and work on optimizing execution, including assistance with preparations for hearings, mediations, arbitrations, and trials.
• Review individual cases, assess proposed pleadings, settlement arrangements, and ensure proper documentation is available and provided as the case demands.
• Act as cross-functional liaison between our external litigation network and SoFi’s in-house counsel on legal matters that straddle both sides (e.g., a customer’s motion to compel arbitration).
• Engage regularly with internal partners including Compliance, Finance, Internal Audit, and Third Party Risk Management.
• Work with our Recovery analyst to track performance at the network, state, and product level, introducing key industry metrics/KPIs and delivering regular portfolio reporting to management.
• Evaluate our current litigation engagement model to improve internal processes and platforms, identify workflow gaps, and implement operational enhancements to increase efficiency.
• Demonstrate excellent organizational and project management skills, including the ability to manage multiple complex litigation matters simultaneously while adapting to changing priorities and deadlines.

Requirements

• 5 years minimum litigation paralegal experience, preferably managing a caseload of defaulted consumer loans at a FinTech or large bank, or at a law firm or in-house legal department.
• Bachelor's degree with ABA paralegal certification or Associates/Bachelor’s degree in paralegal studies.
• Significant experience on a litigation case management platform similar to Legal Tracker, CounselLink, or a relational database used to manage litigation caseload.
• Strong analytical capabilities and problem-solving skills.
• Stellar written and verbal communication, and a keen attention to detail.

Skills

• Experience with Convoke’s suite of products, ideally Convoke Origin, Pulse, and CRM.
• Knowledge of litigation scoring models and the variables that inform their performance.
• Experience executing post-judgement remedies (liens, garnishments, dormant judgement sales, etc.).
• Expertise with data management, dashboard development, and statistical analysis.
• Ability to effectively communicate data metrics and insights to key stakeholders and leadership.

Pay

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

Benefits

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page.