Recovery Engagement Specialist (PT, 3p-11p)

About the role

Connections Health Solutions is dedicated to making a meaningful impact in the behavioral health crisis care sector. We aim to save lives and transform how people access and receive crisis care.

What You'll Do

• Take participant vital signs as delegated per protocol.
• Maintain a calm and supportive environment for individuals under the influence of alcohol and/or other drugs.
• Monitor participants throughout the sobering process, ensuring adherence to guidelines and general well-being.
• Respond promptly to participant needs and requests with empathy, patience, and excellent customer service.
• Provide snacks, hydration, blankets, and other comfort measures to support safe sobering.
• Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in real time.
• Identify escalating or unsafe behavior and promptly notify supervisory or clinical team members.
• Engage participants in supportive, compassionate, and non-judgmental ways, with respect for their individual experience and autonomy.
• Leverage personal or lived experience (where comfortable) to build trust, foster rapport, and demonstrate understanding of recovery and harm reduction pathways.
• Support safety and calm tone within the center through trauma-informed communication and de-escalation techniques.
• Aid in maintaining an orderly, non-judgmental environment by assisting with environmental cleanliness and sanitation.
• Participate in ongoing training and development opportunities, including motivational interviewing, trauma-informed service delivery, and crisis and de-escalation practices.
• Document all activities and observations in an electronic health record (EHR).

What You'll Bring

• A High School Diploma or equivalent.
• At least one year of personal recovery experience.
• Experience working with diverse populations including: Individuals experiencing substance use and intoxication, people living with homelessness or housing instability, individuals impacted by the criminal legal system, people experiencing mental health crises.
• Familiarity with: Harm reduction, restorative and recovery-oriented practice, trauma-informed care.
• Current Basic Life Support (BLS) certification.
• Alcohol & Other Drug (AOD) Certification and 2 years’ experience working in crisis, detox, or treatment environments.
• Crisis De-Escalation Training certification.
• Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Emergency or field-based work experience.

What We Offer

• Full-time only: Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• AD&D, Short and Long-Term Disability coverage.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous Paid Time Off (PTO) starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.
• Employee Assistance Program for confidential emotional support, work life solutions, financial solutions, legal assistance, or online support.
• Auto-enrollment in the 401k Plan after 90 days.

Company Information

• San Francisco Pay Range: $23 - $27.09 USD.
• EEO Statement: Connections Health Solutions is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

Equal Opportunity

We are committed to creating an inclusive and welcoming environment for all employees and applicants. Connections Health Solutions is an Equal Opportunity Employer.