Recovery Engagement Specialist (Pool/PRN)

About the role

At Connections Health Solutions, we're not just behavioral health people—we're crisis people. We provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.

Responsibilities

• Take participant vital signs as delegated per protocol.
• Maintain a safe, calm, and supportive environment for community members under the influence of alcohol and/or other drugs.
• Monitor participants throughout the sobering process, ensuring adherence to guidelines and general well-being.
• Respond promptly to participant needs and requests with empathy, patience, and excellent customer service.
• Provide snacks, hydration, blankets, and other comfort measures to support safe sobering.
• Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in real time.
• Identify escalating or unsafe behavior and promptly notify supervisory or clinical team members.
• Engage participants in supportive, compassionate, and non-judgmental ways, with respect for their individual experience and autonomy.
• Leverage personal or lived experience (where comfortable) to build trust, foster rapport, and demonstrate understanding of recovery and harm reduction pathways.
• Assist with environmental cleanliness and sanitation, ensuring all spaces are organized, hygienic, and supportive of a dignified participant experience.
• Work collaboratively with other team members—including health workers, safety monitors, peers, and supervisors—to maintain an orderly, non-judgmental environment.

Requirements

• High School Diploma or equivalent.
• Experience working with diverse populations including: Individuals experiencing substance use and intoxication, people living with homelessness or housing instability, individuals impacted by the criminal legal system, people experiencing mental health crises.
• Familiarity with: Harm reduction, restorative and recovery-oriented practice, trauma-informed care.
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
• Basic computer literacy, including the ability to document in an electronic health record (EHR).
• Strong attention to detail and ability to complete documentation in a timely manner.
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment.

Qualifications

• Current Basic Life Support (BLS) certification.
• AOD Certification and 2 years' experience working in crisis, detox, or treatment environments.
• Crisis De-Escalation Training certification.
• Certified Nursing Assistant (CNA).
• Certified Medical Assistant (CMA).
• Emergency or field-based work experience.
• Two (2) or more of the following: Lived experience with substance use, recovery, homelessness, or incarceration.

Skills

• Customer service and team-based care.
• Motivational interviewing.
• Effects of alcohol and other substances.
• Trauma-informed service delivery.
• Crisis and de-escalation practices.

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• AD&D, Short and Long-Term Disability coverage.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses).
• 401k company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company-paid parental leave available to eligible employees.

Pay

$23 - $27.09 USD EEO Statement

Connections Health Solutions is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.