Recovery Coach

Essential Functions

• Engage with clients identified with SUD referred by Director of Recovery Management Services
• Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the client’s community, family, and social context to facilitate connections across systems of care
• Works collaboratively with treatment team to implement evidence-based services to clients with SUD
• Addresses barriers to successful recovery and serves as role model and advocate
• Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups
• Affords assistance with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care
• Affords assistance with data collection for quality assurance and program evaluation
• Conduct initial needs assessment, review the client’s SUD history, and identify the client’s goals and expectations
• Helps clients navigate the healthcare system and social service system; accompanies clients to appointments and meetings as needed
• Negotiates and creates opportunities for access to treatment and social services for clients; advocates on behalf of clients to help decrease barriers to care
• Edifies clients about addiction and utilizes motivational enhancement techniques to explore ambiguity and tip the scales towards treatment
• Provides peer counseling and supports clients in establishing treatment goals and achieving and maintaining recovery
• Develops individualized service plans for each client
• Be available to provide support to clients in immediate risk of relapse or for other time-sensitive matters during and outside of regular business hours
• Maintains accurate and up-to-date records and standardized data on all clients, to include data entry into EHANA and the Virtual Gateway
• Systematically reviews the caseload with the supervisor each week, focusing on new clients and clients who are having difficulties

Qualifications

• Completion of Certified recovery Coach Training and Supervisor Training
• Previous experience working with substance abuse and co-occurring disorders required
• High school diploma required
• Minimum of 2 years in sustained recovery
• Strong advocacy skills along with knowledge of community based services, resources, and local recovery community
• Comfort with multiple pathways to recovery from SUD and willingness to embrace a patient-centered approach that recognizes an individual’s preferences and autonomy (“recovery by any means necessary”)
• Ability to work independently
• Ability to provide accurate feedback without judgment or discomfort
• Flexibility to adapt to unforeseen needs or circumstances
• Ability to maintain effective working relationships with patients/families and staff
• Excellent interpersonal, written and verbal communication skills
• Effective use of the Internet and Microsoft Office programs such as Word, Excel, PowerPoint and Outlook
• Ability to handle confidential information