Recovery Coach

About the role

Lead the launch of something new As we prepare to open our new Hyannis facility in October 2026, we are excited to welcome a thoughtful, experienced leader to help bring this vision to life. This is a unique opportunity to build something meaningful from the ground up—supporting clinical excellence, guiding a dedicated team, and expanding access to care in the community.

Responsibilities

• Provide emotional and social support to Members.
• Support Members in making positive life changes and developing skills to facilitate their recovery.
• Help Members discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
• Aid Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid.
• Facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
• Act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
• Deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
• Work collaboratively with the pregnant and/or parenting Member to create and coordinate a Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting.
• Support the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health concerns.
• Establish plans for follow up and address any barriers to treatment, appointment for preventative care, access to vaccines, reproductive healthcare and screenings.
• Participate in community events that promote prevention and education.
• Work with the NCM/Patient resource navigator to assist in coordination of community referrals.
• Assist patients who require additional supports and service coordination for engagement.
• Be available a minimum of 1x per week to assist in supporting families and individuals, who are struggling with SUD in underserved and disenfranchised populations.
• Facilitate peer groups in Inpatient settings, to increase access to services and promote a collaborative approach to treatment.
• Support patient engagement; housing, coordination of appointments, and transportation.
• Document patient engagements in EHR system.
• Maintain appropriate level of productivity/billable hours.
• Become certified within 1 year of employment.

Qualifications

• High school diploma and lived experience of substance use and recovery.
• Valid driver’s license and ownership of a car.
• Preferred successfully participated in trainings and/or coursework that is designed to prepare individuals to serve as RCs.

Skills

• Demonstrated flexibility and ability to perform multiple tasks.
• Excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.
• Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records.
• An understanding of the relationship between substance use and mental health issues and/or self-help programs.
• A knowledge of the addiction treatment services system and recovery support services.
• An understanding of boundaries and ethics.
• Compliance with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.
• Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers.
• Established contacts and recovery partnerships in the community.
• Participation in annual TB screening.
• CPR Certification.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and dependent care accounts.
• Long-term and short-term disability.
• Life insurance.
• 403(b) retirement plan.
• PFML.
• Employee Assistance Program.
• Company-paid CEU trainings with education days.
• Discounted auto, home, and renters insurance.
• Free courses to become a Licensed Counselor or Recovery Coach.
• Free meals at select programs, based on availability.

Pay

$20 - $25 per hour

Schedule

Flexible schedule to accommodate the needs of the community and the Member's recovery journey.