Recovery Center Assistant Manager

Founded in 2009, Granite Pathways began as a grass-roots initiative that introduced the “clubhouse” model in New Hampshire, an evidence-based, self-help community aimed at eliminating isolation and providing hope, dignity, and recovery options for adults with mental illness or substance use disorders. Today, Granite Pathways is a multi-faceted, statewide organization providing an array of services for those struggling with mental illness or substance use disorders.

About the role

The Recovery Center Assistant Manager will supervise and support staff on all programming operations and service line delivery. This position is also responsible for contract delivery management and oversight, ensuring contract deliverables, metrics, and outcomes are exceeded. The role includes center operations such as staff scheduling, event planning, outreach, and facilities.

Responsibilities

• Successfully implement concepts presented in orientation and training.
• Demonstrate professional behavior, including supervising and engaging staff in respectful interactions while maintaining a high level of confidentiality.
• Maintain and update personnel files.
• Conduct individual and/or group supervision with all staff.
• Facilitate staff training and development, including coordinating clinical supervision.
• Lead staff in supporting time management, professional development, payroll/benefits, caseload management, and case consultations to increase staff satisfaction and retention.
• Track field staff performance, ensuring accurate, complete, timely, and high-quality documentation and data collection that meets best practice standards, program policies, payor requirements, and external regulatory standards.
• Manage day-to-day operations, including center coverage, peer mutual aid meetings, staff caseloads, referral assignments, Single Stop application, case file audits, Medicaid billing, contract training delivery, equipment maintenance, supplies, and technical issues.
• Support the Program Manager with budget maintenance and spending expectations.
• Develop and oversee volunteer programming.
• Oversee contract performance, metric compliance, and outcome tracking.
• Maintain confidentiality at all times.
• Perform other related duties as assigned.

Requirements

• High School Diploma, GED, or HiSET.
• CRSW Licensure.
• Minimum of 3-5 years of relevant experience; an equivalent combination of related education and experience may be considered.

Skills

• Demonstrable knowledge of the mission, vision, and goals of Granite Pathways and The Fedcap Group, and execution of relevant policies and procedures.
• Strong organizational, administrative, and communication skills (both verbal and written).
• Technical proficiency with computers and programs such as Microsoft Office, Adobe, and ADP.
• Understanding of statewide resources.
• Ability to handle sensitive information confidentially.
• Work independently with minimal supervision.
• Analytical and critical thinking skills in supporting program staff.
• Maintain professional appearance and boundaries.
• Strength-based approach in developing and supporting staff.
• Willingness to travel as needed.