Recovery Care Coordinator

About the role

The Air Force Wounded Warrior (AFW2) Program works with the Air Force Survivor Assistance Program, Airman & Family Readiness Centers, and the Air Force Medical Service to provide concentrated non-medical care and support for combat wounded, ill and injured Airmen (and their families) as they recover and transition back to duty or into civilian life. Recovery Care Coordinators (RCCs) provide advocacy support for wounded warriors, ill and injured members to enhance their quality of life and strengthen operational readiness. They also support enrollee families or caregivers to help make their caregiving roles more manageable and alleviate the stress that accompanies a major life change.

Responsibilities

• Provides direct advocacy to support Recovering Service Members (RSMs) and their families to ensure all needs are met through the coordination of services and resources from both governmental and non‑governmental agencies.
• Inputs and updates all Recovering Service Member (RSM) case data in the case database and provides monthly status updates on active cases.
• Assists with issues related to health care, benefits, pay, entitlements, legal and medical, and physical evaluation boards.
• Collaborates with the Department of Defense (DOD), Veterans Affairs (VA), and non‑governmental organizations to provide maximum benefits for the Wounded Warrior and their families.
• Communicates with a multidisciplinary team throughout the continuum of care.
• Aids and guides on all potentially high‑visibility issues that may arise as they relate to RSMs.
• Ensures all Comprehensive Recovery Plans (CRP) are developed and updated in accordance with regulations.
• Collects productivity and performance data.

Requirements

• Experience in care coordination/case management.
• Excellent organization and communication skills.
• Interpersonal skills with the ability to work with multiple agencies to accomplish project objectives.
• MS Office proficiency and experience with database systems.
• Frequent travel is required.
• Must be a U.S. citizen.
• Must be able to pass a background check.

Qualifications

Bachelor's degree in behavioral or social science, with a preferred emphasis in case management or social work from an accredited U.S.-based university; and three years of experience in case management or social work.

Skills

RCCs must have strong analytical, communication, organizational, and interpersonal skills and can work effectively across multiple agencies. Previous active‑duty military experience or experience working with service members or veterans is preferred.