Recovery Agent

Overview

Community Financial System, Inc. (CFSI) provides friendly, personalized, high‑quality financial services and products. The retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. In addition to retail banking, CFSI offers commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. The company is committed to its employees, offering competitive compensation, great benefits, and professional development opportunities.

Responsibilities

• Prepare and process accounts for Charge Off and Charge Off reversals.
• Maintain a spreadsheet of recovery payments and Charge Off accounts, updating shared spreadsheets as needed.
• Balance daily Recovery and Charge Off GL accounts.
• Prepare month‑end reports for Recovery and Charge Offs.
• Submit invoices to AP and verify them against Charge Off accounts.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all applicable laws, regulations, policies, procedures, and internal controls; complete required training in a timely manner.
• Assist with special projects and perform other duties as assigned.
• Provide assistance to the Collections Department as needed to help achieve annual departmental goals.

Qualifications

• High School diploma or equivalent (required).
• Associate’s degree in Business or Finance (preferred).
• Two (2) years of collection/banking or equivalent experience (preferred).
• Detail‑oriented with strong multitasking, organization, typing, and computer skills (Microsoft Word and Excel).
• Excellent customer service and communication skills.
• Moderate writing skills.
• All applicants must be 18 years of age or older.

Compensation

Salary is commensurate with experience, with potential for annual merit increases.

Benefits

• 11 paid holidays
• Paid vacation
• Medical, vision, and dental insurance
• 401(k) with generous match
• Pension plan
• Tuition reimbursement
• Banking discounts
• Additional benefits as listed in the posting

Physical Requirements

The employee may be required to stand, walk, or sit; use hands and fingers; handle or feel objects; reach with hands or arms; speak and hear. Occasionally, the employee may need to lift or move up to 25 pounds. Vision requirements include close vision and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.