Recoveries Specialist

Position Summary

The Recoveries Specialist is a high-impact negotiator responsible for maximizing financial recovery on charged-off accounts through strategic member engagement, advanced negotiation techniques, and skilled resolution strategies. This role requires rapid assessment of member circumstances, confident decision-making, and the ability to secure payment arrangements, settlements, or other recovery outcomes that directly support TTCU’s financial performance.

Essential Job Functions And Responsibilities

• Initiate strategic contact with members, co-borrowers, and alternative contacts to negotiate payment arrangements and settlements on charged-off accounts.
• Use advanced negotiation, persuasion, and objection-handling to maximize recoveries.
• Evaluate member information quickly to tailor offers and secure commitments.
• Exercise settlement authority confidently and responsibly to achieve optimal outcomes.
• Document all negotiations and commitments with precision and clarity.
• Develop, propose, and finalize settlement structures that balance member capability with TTCU goals.
• Structure offers using available financial data, risk indicators, and policy guidelines.
• Communicate terms clearly and secure written agreements when applicable.
• Adjust settlement strategies dynamically based on member responsiveness and circumstances.
• Independently review charged-off accounts to determine the best next-step strategy.
• Identify opportunities for immediate resolution, quick settlements, or escalated action.
• Prioritize accounts based on recovery potential, member behavior, and asset indicators.
• Recommend legal action or agency assignment when appropriate and provide accurate supporting documentation.
• Ensure all recovery actions comply with TTCU policies, regulatory guidelines, and documentation standards.
• Maintain rigorous accuracy in system notes and recovery records.
• Collaborate with internal teams and external partners to support timely resolution.
• Protect confidential member information and support TTCU’s member-focused service standards.

Minimum Qualifications

• High School Diploma or GED required.
• Must have and maintain a valid driver's license or reliable transportation.
• Experience Required: Minimum 1 year in collections, debt negotiation, outbound sales, or another high-pressure, high-volume persuasion role.
• Proven success in meeting performance targets or quotas.
• Preferred: Experience negotiating settlements, structuring financial arrangements, or working charged-off portfolios.
• Experience with small claims processes or legal support roles.

Job Knowledge

• Working knowledge of debt collection practices, settlement structures, and account servicing.
• Strong ability to analyze financial information and recognize recovery opportunities.
• Familiarity with legal terminology, bankruptcy processes, and debt-related documentation.

Interpersonal Skills

• Persuasive communicator with exceptional negotiation presence.
• Ability to build rapport quickly and navigate difficult or emotional conversations.
• Maintains professionalism, confidentiality, and integrity at all times.