RECORDS TECHNICIAN - 60002654

Duties & Responsibilities

• Receive, review, and assign all abuse reports received from the Florida Abuse Hotline.
• Follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.
• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties.
• Coordinate with FAHIS, CIS, and FSFN systems to ensure accurate data retrieval and processing.
• Review appropriate databases for previous or open investigations and child/family involvement with other safety programs.
• Provide clerical support for a multi-function Family Safety Unit, including preparing intake case records and assigning cases to Child Protective Investigators.
• Package investigation information and conduct diligent searches.
• Maintain rotation and case logs, and archive case files.

Knowledge & Skills

• Knowledge of principles and techniques of effective communication.
• Ability to organize and present data.
• Ability to conduct meetings and make presentations.
• Ability to collect, record, and analyze data related to records or operational procedures.
• Ability to solve problems.
• Ability to prepare reports.
• Ability to make timely decisions.
• Understanding and application of applicable rules, regulations, policies, and procedures.
• Planning, organizing, and coordinating work assignments.
• Effective communication skills.
• Establishing and maintaining effective working relationships.