RECORDS MANAGEMENT/WORKFLOW SPECIALIST

Primary Responsibilities

• Provide expertise in the creation, drafting, and development of case workflow diagrams supporting AFRBA case management processes.
• Analyze and document workflows related to case intake, processing, and reporting activities.
• Create and maintain case metadata structures that support the organization and classification of case information.
• Create and maintain professional-grade spreadsheets and reporting tools used for case metadata metric reporting.
• Collect, organize, and analyze data to support reporting on case management metrics and operational performance.
• Collaborate with technical teams to ensure metadata structures align with system capabilities and reporting requirements.
• Aid in documenting workflow processes and procedures related to the CMTARS application environment.
• Support program stakeholders by providing reports and data insights related to case workflow and system usage.
• Maintain documentation related to workflow structures, reporting methodologies, and metadata definitions.
• Identify opportunities to improve workflow efficiency and reporting accuracy.
• Support program reporting requirements and documentation efforts as needed.

Skills and Qualifications

• Experience developing workflow diagrams, process documentation, and operational workflows.
• Knowledge of case management processes, records management practices, and metadata structures.
• Strong experience creating professional reports, spreadsheets, and data analysis tools.
• Ability to collect, organize, and interpret operational data and performance metrics.
• Strong analytical and problem-solving skills related to workflow analysis and reporting.
• Experience supporting enterprise information systems or case management platforms.
• Strong written and verbal communication skills with the ability to clearly document processes and reporting requirements.
• Ability to collaborate effectively with technical teams, program managers, and system users.
• Strong attention to detail and organizational skills.

Required Education and Experience

• Bachelor’s degree in Information Systems, Data Analytics, Business Administration, Records Management, or a related field (or equivalent experience).
• Minimum five (5) years of experience supporting case workflow documentation, case metadata management, and metric reporting activities.
• Experience developing workflow diagrams and process documentation for enterprise applications or operational systems.
• Experience creating data reports, spreadsheets, and performance metrics reporting tools.
• Experience supporting reporting or workflow documentation efforts within federal or DoD environments.

Required Certifications

• Security+ Certification (DoD 8570.01-M compliance).