Records Coordinator (Medical Records) - Remote

About the role

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.

Responsibilities

• Accurately entering patient information into our software program
• Accessing various electronic medical records systems
• Providing a high level of customer service
• Typing 50+ words per minute with accuracy
• Safeguarding and protecting patient privacy, ensuring only authorized individuals access medical information
• Ensuring all releases of information comply with requests, authorizations, company policy, and HIPAA regulations
• Maintaining privacy of patient, employee, and volunteer information on a need-to-know basis
• Complying with corporate integrity and security obligations
• Reporting unethical, fraudulent, or unlawful behavior
• Maintaining current and yearly HIPAA certification
• Participating in required education for corporate compliance and role-specific functions
• Discussing questions and recommendations about processes to ensure a standardized approach
• Understanding the organization’s information governance program and role-specific accountabilities
• Understanding how individual work impacts organizational strategic and financial goals and data integrity

Requirements

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Manual dexterity and strength sufficient to enter information via computer keyboard for long periods, write notes, and handle paperwork/supplies
• Eyesight sufficient to read documents and view information on a computer monitor
• Speaking and hearing ability sufficient to communicate effectively
• Eye/hand coordination, hearing, and visual acuity necessary for day-to-day tasks

Qualifications

• Experience in a medical records office environment helpful but not required (training provided)
• Computer literate – general working knowledge of Microsoft Word and Excel required
• Ability to type 50+ wpm
• Focused on high quality work
• Self-motivated
• Team player
• Excellent organizational skills (must)
• Extremely reliable
• Detail oriented (must)