Records Clerk

Role Summary

The Records Clerk is instrumental in managing client data, communicating with families, and collecting information for LA County Department of Mental Health compliance (LACDMH). The Records Clerk provides support services to the Total Quality Management, Clinical and Management teams. Duties are typically clerical in nature and will involve contact with clinics and families served at Wellnest.

Essential Functions

• Scans, files, copies, and uploads documents
• Maintains Chart Inventory for compliance
• Performs monthly Financial Spot Audits for DMH Compliance
• Provides Front Desk coverage (at any Wellnest location)
• Answers telephone and obtain necessary information from callers
• Collections and enters patient information into the office Electronic Health Record (EHR) system
• Answers questions about organization and provides callers with address, directions, and other information
• Affords support by assisting with confirmation of client appointments and cancelations
• Attends and participates in all staff meetings
• Successfully completes all DMH required training courses
• Demonstrates a knowledge of health insurances, including eligibility, benefit coverage, authorization/pre-certification, and other relevant information
• Completes all other duties, as assigned.

Required Qualifications

• A minimum of a High School Diploma/GED required
• Bilingual Spanish speaking is required
• A minimum of 6 months’ experience in mental health care or related experience in health care required
• Must have experience and competency with computers and spreadsheets
• Previous DMH experience preferred
• Experience with clinical health care background and claims data inquiry preferred