Reconstruction Coordinator

About the role

We’re looking for a Reconstruction Coordinator to be the heartbeat of our Reconstruction team. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync.

Responsibilities

• Set up new job assignments
• Schedule initial site inspections for assigned jobs
• Aid in all reconstruction assigned jobs and coordinate with insurance companies
• Identify and remove barriers to successful completion of reconstruction claims
• Support, facilitate, and coordinate the work of field teams
• Assemble emergency services estimates
• Maintain accuracy and proper work flow on the reconstruction dashboard
• Document all jobs communications and notes in Restore Complete and track documentation on open assignments for accuracy and completeness
• Maintain project work schedules and files
• Facilitate customer warranty and satisfaction surveys
• Be available to assist with Emergency or CAT situations after hours
• Maintain project files
• Attend company meetings
• Attend and assist with field team training
• Communicate all TPA updates and changes to field teams
• Follow up on any negative feedback received and escalate if further action needed
• Establishes collaborative relationships among project and constituent groups
• Coordinates with Marketing for follow-up and job evaluation with customers
• Coordinates with customer and administration function for timely collection of project payment
• Maintain close communication and effective working relationships with sales, operations, human resources, finance and administration departments.

Requirements

• A High School Diploma or GED
• Three to five years experience working in an administration and support position with customer service
• Proficiency in Microsoft Office and CRM software
• Excellent time management and multitasking skills
• Ability to work in a fast paced, team-oriented environment
• Self motivated with a strong attention to detail

Skills

• Xactimate software is a plus

Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Paid Time Off (PTO) + 9 Paid Holidays
• 401(k) with Company Match