Reconciliation Specialist II

Function Description

This position on the Payment Support - Reconciliation team is responsible for the reconciliation of General Ledger (GL) accounts related to electronic banking functions throughout Bellco Credit Union. Responsible for ensuring GL’s are in balance and that discrepancies are cleared in a timely manner. Responsible for processing certain transactions including adjustments, returns and rejected items. Must ensure proper compliance in accordance with NACHA, Federal Reserve, Regulation E, Reg CC, Visa Regulations and any other payment and electronic banking related regulations.

Qualifications/Requirements

• Education: A high school diploma or equivalent is required. Bachelor’s degree in business, finance or related academic field is preferred or equivalent work-related experience.
• Experience: Minimum two years’ experience in financial services including experience balancing General Ledger accounts and electronic banking functions.

Skills

• Manual dexterity to input data on a keyboard i.e. computer, calculator, telephone
• Deductive reasoning skills
• Extreme attention to detail to minimize risk with member and credit union data
• Ability to interpret data
• Ability to tactfully question or actively listen to members/employees/departments to determine specific needs
• Ability to work independently without supervision
• Ability to multitask and perform with frequent interruption
• Strong PC skills including Microsoft Excel knowledge
• Knowledge of Bellco’s front-line systems

Organizational Relationships

• Reports to: Supervisor – Payment Support – Reconciliation
• Supervises: None
• Contacts: Frequent contact with other credit union employees, CUSO employees and some contact with service personnel.

Essential Functions

• Provides a valuable and enjoyable experience to both internal customers and members during interactions.
• Consistently make recommendations to management to improve the member/customer experience through improved processes and technology.
• Responsible for reconciliation of various General Ledger accounts such as Bill Pay, ACH, Zelle, AR NSF, Debit and ATM Card Disputes, Unapplied Loan Payments, etc.
• Responsible for processing and research associated with garnishments, levies, and legal distraints in a timely manner.
• Responsible for research, processing and reconciliation of daily Fed adjustments.
• Responsible for Shared Branch balancing daily to include research and corrections of discrepancies.
• Responsible for processing and submitting various vendor invoices to ensure payment is made accurately and timely.
• Responsible for review, research and processing of ATM adjustments and disputes.
• Process payment-related activity requests received from frontline staff.
• Process returned and rejected electronic loan payments received through online payment processors.
• Knowledge of Remote Deposit Capture system to include researching and resolving issues within the system.
• Aid in balancing of Bellco owned ATMs for cash and checks. May require research of adjustments, errors and outages.
• Submit business and retail ACH batches daily as required.
• Review and resolve requests and escalations associated with department functions.
• Understand and adhere to regulatory requirements.
• Proactively support corporate and departmental goals.

Working Conditions

• Office environment
• Mobility throughout department

Benefits

• Medical
• Dental
• Vision
• 401 (k) with company match
• Supplemental Life Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays

Company Information

• Location: Corporate
• Division: CMXO