Recipient Rights Investigator

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Receives and reviews complaints of suspected or alleged violations of the rights of recipients of services in accordance with the Michigan Mental Health Code.
• Investigates complaints of alleged violations throughout the Network’s service delivery system.
• Counsels recipients of services, witnesses, and employees.
• Conducts reviews of service sites.
• Writes comprehensive written reports of investigative findings.
• Develops and recommends appropriate remedial action.
• Makes sure contractors within the Network’s service provision system implement and document remedial actions in a timely manner.
• Testifies in criminal and civil litigation as the investigator and subject matter expert in issues involving violations of the rights of recipients of service.
• Collaborates closely with regulatory and industry counterparts and law enforcement agencies.
• Makes sure contractors within the Network’s service delivery system comply with regulations, rules, and policies related to recipient rights.
• Prepares appropriate reports of the aforementioned reviews including corrective action plans for noted deficiencies.
• Develops and maintains collaborative relationships with providers of service for the enhancement of the rights protection system.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of compliance standards.
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2
• Knowledge of Federal regulations regarding recipient rights.
• Knowledge of MDHSS regulations regarding recipient rights.
• Knowledge of DWIHN policies and procedures regarding recipient rights.
• Knowledge of criminal and civil law.
• Assessment skills.
• Organizational skills.
• Accuracy skills.
• Analytical skills.
• Time Management skills.
• Report writing skills.
• Problem Solving skills
• Decision Making skills.
• Critical Thinking skills.
• Skill at meeting deadlines
• Multitasking skills.
• Active listening skills.
• Skilled at Cross-cultural communication.
• Written communication skills.
• Accuracy and detailed oriented skills
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams)
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability

REQUIRED EDUCATION

• A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management, Business Administration, Conflict Resolution, Criminal Justice or a related field.

REQUIRED EXPERIENCE

• Two (2) years of full time paid investigative work experience in human rights and/or criminal justice.

REQUIRED LICENSE(S)

• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

WORKING CONDITIONS

• Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.

SALARY INFORMATION

• $60,248 - $75,159 Annual Salary