Receptionist, Youth Center (54255)

About the role

The Receptionist is responsible for providing a welcoming and professional first point of contact for visitors, clients, and callers. This position manages a multi-line telephone system, greets and assists visitors, provides support with program applications, and performs a variety of clerical and administrative duties to ensure the reception area operates efficiently and professionally.

Responsibilities

• Answer and direct incoming calls using a multi-line telephone system in a courteous and professional manner.
• Greet, welcome, and assist visitors, clients, staff, and community members.
• Provide information and general assistance regarding programs, services, and office procedures.
• Maintain an organized, clean, and welcoming reception area.
• Receive, sort, distribute, and prepare daily mail.
• Receive and coordinate deliveries, notify appropriate staff of incoming packages and materials, and ensure packages are promptly removed from reception area.
• Perform routine clerical duties, including scanning, filing, copying, and data entry.
• Assist with distribution of program enrollment applications and other relevant program documents as necessary.
• Maintain accurate and organized electronic and paper records.
• Call youth via internal radio to facilitate parent pick-up and dismissal.
• Ensure that all visitors, vendors and participants are properly screened utilizing the Visitor Management System.
• Enter and update participant enrollment information for all new program participants associated with Discretionary program.
• Collect, review, and organize attendance sheets submitted by participating programs to ensure attendance records are complete and accurate; record and maintain accurate attendance records.
• Update and maintain emergency contact log as new participants enroll or as participant information changes.
• Communicate professionally and respectfully with individuals from diverse backgrounds.
• Provide general administrative support to staff and other departments as assigned.

Requirements

• Must have a passion for working with community
• Must be team-oriented, working well with others to inspire success
• Must be dynamic, organized, detail-oriented and able to multi-task handling incoming calls and walk-in traffic concurrently; take initiative and work independently on tasks
• Proficiency with MS Office Suite
• Bilingual in English and Spanish is required
• High School Diploma or High School Equivalency required
• Clerical and customer service experience a plus