Receptionist - Wooflands in Farmington

About the role

The Wooflands Pet Care Facility at Nemacolin is seeking a Receptionist to join their team. The ideal candidate will have strong customer service skills, be able to manage administrative tasks, and provide excellent service to guests and their pets.

Responsibilities

• Welcome guests and their pets as they enter the facility.
• Facilitate daily activities, group programs, opening and closing procedures.
• Administer administrative tasks such as filing, data entry, etc.
• Provide guests with Lodging, Daycare, Grooming and Training information.
• Ensure pets have required vaccines and communicate with the Vet Clinic for lodging pet appointments.
• Collect daily stats and complete cash handling / bank operations.
• Determine guest status and inform service providers of their arrival.
• Handle all calls promptly and courteously, providing accurate information.
• Post all charges following accounting procedures.
• Run closing reports and balance bank at end of shift.
• Sell retail products and assist in monthly inventory.
• Achieve budget/sales goals through upgrading or upselling services.
• Maintain accurate status of each guest in-house.
• Inform supervisor of any front desk problems or questions.
• Ensure guests are billed correctly.
• Follow through with gift certificate, and special promotion redemption.
• Collect payment on all services and post to the correct account and service.
• Book all grooming and daycare appointments.
• Keep the Front Desk consistently organized and neat.
• Review and keep up to date on all department and resort memos.
• Keep the Lobby area clean and tidy.
• Deliver messages as required.
• Work days, evenings, weekends, and holidays.

Requirements

• Prior customer service experience required.
• Sales experience preferred.
• Appropriate phone etiquette required.
• Prior knowledge of pet breeds and experience with pet grooming requirements preferred.
• Prioritize teamwork, possess excellent customer service skills, good math skills, and have the ability to work in a fast-paced environment.
• Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast-paced environment.
• Must be able to speak English.
• Excellent communication skills.
• Must possess a valid driver’s license.
• Must be able to speak English.
• Must be able to work flexible hours including nights, holidays and weekends.
• Must have a high energy level.
• Must be in good physical condition.
• Must be able to sit or stand for long hours.
• Must be able to lift 40 lbs.

Qualifications

This position requires a high school diploma or equivalent. Previous experience in a similar role is preferred.

Skills

• Customer service skills
• Administrative tasks
• Communication skills
• Math skills
• Fast-paced environment
• Teamwork

Benefits

Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Pay

Compensation is commensurate with experience.

Schedule

The schedule includes days, evenings, weekends, and holidays.