Receptionist - Wildflower

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly and accurately. Reporting to the Center Administrator at the Groves Clinic, the Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. They take and distribute accurate messages, greet visitors, determine the nature of their visit, issue visitor passes, maintain visitor logs, alert appropriate parties of visitor arrivals, or direct visitors to appropriate offices, departments, or employees. They respond to routine inquiries from internal or external sources regarding the location, hours of operation, phone numbers, and email addresses.

Required Qualifications

• A High School Diploma or GED
• At least 1 year of experience working in a Healthcare setting (preferred, but will consider candidates with a strong Customer Service background in Retail, Hospitality, Call Centers, etc.)
• Passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service skills
• Team player attitude
• Patient-facing demeanor and experience running the Tuberculosis (TB) screening program
• Ability to screen for TB if selected for this role
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Scheduled Weekly Hours

40 hours per week

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year

Additional Information

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana Company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.