Receptionist Warren

Principal Duties and Responsibilities

• Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
• Makes faxes and photocopies as needed.
• Maintains current resident/patient and staff directories.
• Accepts job applications and forwards to appropriate departments.
• Announces emergency codes and instructions over public address system as required.
• Assists residents, family members, and others with inquiries regarding Resident and facility information.
• Checks in residents, family and staff according to Covid-19 policies and procedures.

Expectations of all Employees

• Adheres to all Policies and Procedures.
• Maintains a positive and respectful attitude with all word-related contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Maintains productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all patient information and company proprietary information.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.
• Dress in business casual attire.

Required/Desired Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.