Receptionist - Urgent Animal Care of Arlington

About the role

Urgent Animal Care of Arlington is dedicated to delivering specialized urgent veterinary services rooted in quality, compassion, and continuous improvement. We are proud to be an AAHA Accredited facility, reflecting our commitment to the highest standards of medical practice. This dedication is recognized by our community, evidenced by our outstanding 4.9-star Google rating. If you are seeking a fast-paced, supportive environment focused entirely on urgent and critical patient care, we invite you to explore how you can do your best work here.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, being a calming presence for clients and demonstrating empathy and respect in every situation.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A degree in veterinary technology or a related field is preferred.
• Current licensure as a veterinary technician in the state of Virginia.
• Experience in an urgent care setting is a plus.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of veterinary software and electronic health records (EHR).

Benefits

• Comprehensive benefits package including medical, dental, vision insurance, and an Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Pay

Competitive compensation based on experience and role.

Schedule

A flexible schedule, including some weekends and holidays.