Receptionist - Hickory Veterinary Hospital

About the role

Hickory Veterinary Hospital is a full-service veterinary clinic located in Chesapeake, Virginia. We are dedicated to providing compassionate, high-quality care to pets and their owners. Our commitment to excellence is reflected in our 4.8-star Google rating and our inclusive approach, which includes services in both English and Spanish.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude
• Maintain accurate medical records and manage appointment schedules
• Handle financial transactions and keep the hospital running smoothly and efficiently
• Educate clients on preventative care and other hospital services
• Provide a calming presence for clients and demonstrate empathy and respect

Requirements

• A passion for providing excellent customer service and a genuine love for animals
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• A collaborative, team-first mindset and the ability to work both independently and with direction
• Experience with veterinary software is preferred
• A flexible schedule, including some weekends and holidays

Qualifications

• High school diploma or equivalent
• Experience in a veterinary setting is preferred but not required
• Ability to work independently and as part of a team

Skills

• Excellent customer service skills
• Effective communication skills
• Organizational skills
• Ability to manage stress

Benefits

• Comprehensive health, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Life and disability insurance
• Discounted veterinary care for your own pets
• Access to Teladoc for 24/7 virtual care

Pay

Competitive compensation based on experience and role.

Schedule

Flexible schedule, including some weekends and holidays.