RECEPTIONIST (TR/PRN) (AFTERNOONS, 4:30 PM - 8 PM)

Miller Healthcare is looking for a Receptionist to serve as the first point of contact for patients, visitors, and staff, creating a welcoming and professional atmosphere within the facility.

About the role

The Receptionist manages front desk operations, including answering phones, greeting visitors, and handling basic administrative tasks. This role requires excellent communication skills, attention to detail, and a commitment to outstanding customer service in a healthcare environment.

Responsibilities

• Greet and direct visitors, providing accurate information and directing them to appropriate departments.
• Manage phone operations: answer incoming calls, route calls, and handle messages professionally.
• Communicate housekeeping or maintenance concerns via walkie-talkie.
• Assist with confirming appointments in coordination with the Care-A-Van schedule and drivers.
• Perform clerical duties: filing, photocopying, scanning, and managing office supplies, including ordering.
• Provide basic information to patients and visitors about facility services, policies, and procedures.
• Support the Business Office Manager by collecting payments and ensuring accurate deposits.
• Adhere to federal, state, and local regulations, including infection control, safety, abuse, neglect, and resident privacy (HIPAA).
• Complete assigned training modules in the Learning Management System (LMS) to stay current on required skills and policies.
• Assist with special administrative projects as assigned.
• Maintain a clean, organized, and well-stocked reception area, including the coffee bar and lounge.
• Help organize meetings, conferences, or special events within the facility.

Requirements

• Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.
• High school diploma or equivalent required.
• Some college coursework in office administration or a related field is preferred.
• Certification in medical office administration or similar is a plus.

Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficiency in basic office equipment and computer applications.
• Ability to handle confidential information with discretion.
• Flexibility to adapt to changing assignments within professional scope.

Benefits

• Competitive base compensation within the position’s pay range, based on qualifications, skills, and experience.
• Premium pay opportunities such as shift differential and on-call pay.
• Annual performance-based increases.
• Paid Time Off programs (for .5 to 1.0 FTE).
• Comprehensive health and welfare benefits, including medical, dental, vision, life, and short- and long-term disability insurance (for .5 to 1.0 FTE).
• Health Savings and Flexible Spending Accounts for eligible healthcare and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as you work (for .001 to .49 FTE).

Pay

USD $15.45 - USD $18.26 per hour.

Exposure/Sensory Requirements

• Exposure to Chemicals: Limited; refer to the MSDS manual for handling.
• Video Display Terminals: Extensive exposure; frequent computer use.
• Blood and Body Fluids: Limited potential; minimal direct contact with residents.
• TB or Airborne Pathogens: Limited potential; occasional work in areas with exposure risk.
• Speech: Essential for presentations, training, phone communication, and interactions.
• Vision: Required for reading, computer entry, and accurate documentation.
• Smell: Useful for identifying electrical or fire hazards.
• Hearing: Necessary for phone communication, meetings, alarms, and emergency procedures.
• Touch: Required for writing, computer entry, and filing.

Activity/Lifting Requirements

• Physical Activity Distribution:
  • Sitting: 50%
  • Standing: 17%
  • Walking: 17%
  • Twisting: 4%
  • Kneeling: 2%
  • Squatting: 2%
  • Bending: 5%
  • Reaching Above Shoulders: 1%
  • Lifting: 2%
• Lifting Requirements:
  • Up to 10 lbs: Occasionally
  • Up to 20 lbs: Occasionally
  • Up to 35 lbs: Occasionally
  • Over 35 lbs: Seek assistance or use lifting equipment.
• Maximum Consecutive Time for Activities:
  • Sitting: 30 minutes
  • Standing: 10 minutes
  • Walking: 10-30 minutes
  • Twisting: 2 minutes
  • Kneeling: 2 minutes
  • Squatting: 2 minutes
  • Bending: 2 minutes
  • Reaching Above Shoulders: 1 minute
  • Lifting: 2 minutes
• Repetitive Use of Hands:
  • Simple Grasping: Normal weight items, frequently.
  • Pushing & Pulling: Normal weight items, frequently.
  • Fine Manipulation: Regular computer use for typing and data entry.

Environmental Factors

• Inside Hours: 8 hours per day.
• Temperature: Normal indoor conditions.
• Lighting: Average office lighting.
• Noise Levels: Average, typical office environment.
• Humidity: Normal indoor range.
• Atmosphere: Controlled indoor environment with minimal risk factors.
• Special Hazards: None identified.
• Protective Clothing Required: None.