RECEPTIONIST (TR/PRN)

Riverside Senior Life’s Receptionist is the first point of contact for patients, visitors, and staff, creating a welcoming and professional atmosphere in a healthcare setting.

Responsibilities

• Greet and direct patients, visitors, and staff; provide accurate information and route them to appropriate departments.
• Answer, screen, and route incoming calls; manage messages in a timely and professional manner.
• Communicate housekeeping or maintenance concerns via walkie-talkie.
• Assist with confirming appointments in coordination with the Care-A-Van schedule and drivers.
• Perform clerical duties: filing, photocopying, scanning, managing office supplies, and placing supply orders.
• Provide basic information to patients and visitors regarding facility services, policies, and procedures.
• Support the Business Office Manager or Administrator by collecting payments and ensuring accurate deposits.
• Handle all patient information in strict compliance with HIPAA and other privacy laws.
• Adhere to all federal, state, and local regulations related to infection control, safety, abuse, neglect, and resident privacy.
• Complete assigned training modules and courses in the Learning Management System to stay current on policies and industry standards.
• Assist with special administrative projects as assigned.
• Maintain a clean, organized, and well-stocked reception area.
• Help organize meetings, conferences, or special events held within the facility.

Requirements

• Minimum 1–2 years of experience in a receptionist or customer service role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent; some college coursework in office administration or a related field is preferred.
• Certification in medical office administration or similar is a plus.

Benefits

• Competitive base compensation within the range USD $15.45 – USD $18.26 per hour, with premium pay for shift differential or on-call duties.
• Annual performance-based pay increases.
• Paid Time Off programs (for .5 to 1.0 FTE).
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability.
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program (for .5 to 1.0 FTE).
• Paid Leave Hours accrued as you work (for .001 to .49 FTE).

Schedule

Primarily inside, 8 hours per day under normal office conditions (temperature, lighting, noise, humidity).

Physical & Sensory Requirements

• Exposure: Limited exposure to chemicals (refer to MSDS manual), blood/body fluids, TB/airborne pathogens; extensive use of video display terminals.
• OSHA Compliance: Adherence to OSHA regulations, including safe workspace, ergonomics, PPE, bloodborne pathogens standards, and exposure control.
• Sensory:
  • Speech: Essential for communication, presentations, training, telephone calls, meetings, and resident/family interactions.
  • Vision: Required for reading, computer entry, and accurate documentation.
  • Smell: Useful for identifying electrical or fire hazards.
  • Hearing: Necessary for telephone communication, meetings, alarms, and emergency procedures.
  • Touch: Required for writing, computer entry, and filing.
• Activity/Lifting:
  • Physical activity distribution: 50% sitting, 17% standing, 17% walking, 5% bending, 4% twisting, 2% kneeling, 2% squatting, 2% lifting, 1% reaching above shoulders.
  • Lifting requirements: Occasionally up to 10–35 lbs; seek assistance or use equipment for weights above 35 lbs.
  • Repetitive use of hands: Frequent simple grasping, pushing/pulling, and fine manipulation (typing, data entry).