Receptionist - Tidewater Animal Clinic

About the role

Tidewater Animal Clinic in Suffolk, VA, is a hospital that focuses on treating every pet like our own, resulting in an outstanding 4.9-star Google rating. We are seeking a passionate veterinary professional to join our dedicated team of seven DVMs.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Ensure seamless care coordination and educate clients on preventative care and other hospital services.
• Provide exceptional customer service and demonstrate empathy and respect in every situation.
• Work up complex medical cases and follow them through treatment.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays.

Qualifications

• Passionate about veterinary medicine and animal welfare.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.
• Excellent interpersonal and communication skills.

Skills

• Effective communication and customer service skills.
• Organizational and time management skills.
• Ability to work in a fast-paced environment.
• Knowledge of veterinary software (preferred).

Benefits

• Comprehensive benefits package including medical, dental, vision insurance, and an Employee Assistance Program (EAP).
• 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Opportunities for professional development and educational assistance for qualified teammates.
• Discounted veterinary care for your own pets.
• Access to an online discount platform and free 24/7 access to doctors through Teladoc.

Pay

Competitive compensation based on experience and role.

Schedule

A flexible schedule, including some weekends and holidays.