Receptionist-Tarpon Springs

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by the Office Manager and/or ortho supervisor.
• Ensure pre‑authorizations are received prior to appointments, if required.
• Complete the checkout process with each patient by reviewing charts to ensure that all information is written properly, procedures are documented, and they match the signed routing slip submitted by the general dentist or specialist.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review, and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep the front desk area clean and neat.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology (helpful).
• Working knowledge of Internet Explorer and Microsoft Word; required knowledge of Microsoft Excel (preferred).
• Experience with dental software such as EagleSoft (preferred).
• Strong organizational skills with the ability to multi‑task.

Qualifications

• Previous insurance and/or dental office experience (preferred).
• Previous experience with orthodontic or other specialty practices (preferred).