Receptionist & Switchboard Operator

About the role

A day in the life of a Receptionist & Switchboard Operator: At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other and our staff and volunteers who serve around the globe. In the role of Receptionist & Switchboard Operator, you will have the opportunity to:

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Answer phones, proactively interacting with callers in a warm, professional and positive manner, fielding general questions, and taking requests for information
• Determine the callers' needs and route the call to the appropriate person or department
• Receive guests, vendors and other visitors, making them welcome and creating a positive work environment
• Assist guests, vendors and salespersons with Electronic Visitor Registration
• Assist tour participants by maintaining contact with tour guides and facilitating timely staff response to group needs
• Assists with administrative duties as assigned
• During emergencies, assist with communications to Facilities, Security or Emergency Services
• Follows procedures for accepting donations of all kinds from visitors on campus
• Maintain an orderly and neat reception area at all times
• Conduct tours of the Wilkes Office and Warehouse as needed
• Contact donors by phone to communicate appreciation for their gifts and minister to their prayer concerns
• Send notes, emails and letters to in follow-up to telephone calls, or when no one was reached by telephone
• Have a working knowledge of the database system. Record each donor contact and tend to basic account maintenance issues
• Complete tour functions, drafting correspondence and creating gift bags and ordering materials for them
• Absorb and understand the mission and values of Samaritan's Purse
• Learn more about serving with Samaritans Purse

Responsibilities

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him
• Answer phones, proactively interacting with callers in a warm, professional and positive manner, fielding general questions, and taking requests for information
• Determine the callers' needs and route the call to the appropriate person or department
• Receive guests, vendors and other visitors, making them welcome and creating a positive work environment
• Assist guests, vendors and salespersons with Electronic Visitor Registration
• Assist tour participants by maintaining contact with tour guides and facilitating timely staff response to group needs
• Assists with administrative duties as assigned
• During emergencies, assist with communications to Facilities, Security or Emergency Services
• Follows procedures for accepting donations of all kinds from visitors on campus
• Maintain an orderly and neat reception area at all times
• Conduct tours of the Wilkes Office and Warehouse as needed
• Contact donors by phone to communicate appreciation for their gifts and minister to their prayer concerns
• Send notes, emails and letters to in follow-up to telephone calls, or when no one was reached by telephone
• Have a working knowledge of the database system. Record each donor contact and tend to basic account maintenance issues
• Complete tour functions, drafting correspondence and creating gift bags and ordering materials for them

Requirements

• Associates degree plus two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information and respond to questions in one-on-one and small and or large group situations
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Qualifications & Experience

• Associates degree plus two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information and respond to questions in one-on-one and small and or large group situations
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office Suite
• Knowledge of database systems

Benefits

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Pay

$18.00 - $20.00 per hour

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM