Receptionist/Switchboard Operator
If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking full‑time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
Responsibilities
- Answer inbound sales and service calls
- Operate a busy switchboard and communicate efficiently with all customer and internal teams
- Collect payment for both service and parts customers
- Greet customers upon arrival and exit
- Maintain a professional appearance and demeanor at all times
Qualifications
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive dealership experience a plus
- Public relations experience a plus
- Cold‑call experience a plus
- Experience using a customer relationship management (CRM) tool a plus
- Experience running a business switchboard a plus
Benefits
- Medical and dental coverage
- 401(k) plan
- Paid time off and vacation
- Growth opportunities
- Paid training
- Family‑owned and operated
- Long‑term job security
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.