Receptionist Switchboard Operator

Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all primary health care needs of families in North and Central Brooklyn. Our mission is to provide professional, courteous, and high-quality health care with dignity to those we serve, especially the underserved population, without regard for ability to pay.

About the role

We are seeking a Receptionist/Switchboard Operator to join our team.

Responsibilities

• Answer high-volume calls on a multi-line phone system; screen and direct calls, take detailed messages, and/or forward telephone calls to the appropriate physician or team member.
• Obtain specific information from callers to determine the appropriate call placement.
• Schedule patient appointments.
• Accurately enter and verify demographic and insurance information in the EMR.
• Meet and greet patients with a positive attitude.
• Perform general clerical duties including preparing and forwarding mail, scanning, photocopying, and faxing as required.
• Demonstrate a high level of professionalism in dealing with confidential and sensitive issues; comply with HIPAA rules and regulations.
• Collaborate with clinical staff to support communication needs and ensure patients receive timely responses.
• Perform other related duties as assigned by physician, supervisor, or management.

Requirements

• High school diploma or GED; experience may substitute for education.
• Preferred 2-5 years of relevant experience.
• Strong proficiency in MS Office (Outlook, Word, PowerPoint, and Excel).

Skills

• Excellent interpersonal skills; must demonstrate professionalism, courtesy, and a respectful attitude when dealing with patients, team members, families, and others.
• Display courtesy, tact, and patience with all team members and the extended community.

Benefits

• Medical coverage.
• 401k Retirement Plan with discretionary match.
• Free Life Insurance and Long-Term Disability.
• Transportation Plan.
• Generous Paid Vacations and Holidays.

Pay

$18/hour