Receptionist/Surgery Scheduler - ENT

Bargaining Unit: Outpatient Clinics - EA

About the role

The MSC Clinic Receptionist/Surgery Scheduler is responsible for all aspects of scheduling inpatient and outpatient surgeries, daily receptionist-assigned tasks, and supporting the Practice Lead or Clinic Manager with clinic clerical and administrative duties.

Responsibilities

• Reviews daily physician schedules for appropriate visit lengths and types, and works with front office staff to increase patient access.
• Schedules patient appointments, including consults, follow-ups, post-ops, clinical procedures, and more.
• Answers incoming patient calls, as well as returns calls, regarding appointments, medication refills, surgery questions, medical records, and others.
• Intakes incoming external referrals; registering new patients, scanning referral, follow-up on missing medical records.
• Ensures accurate completion of medical record requests.
• Performs front office and surgery scheduling duties.
• Accurately maintains Electronic Medical Records (EMR).
• Monitors and manages charge capture and registration work queues allocated to clinic.
• Enters data into the computer as needed to maintain office and patient records.
• Provides the patient with preparation instructions pertinent to their service.
• Assists with insurance company requests and obtains authorization; documents interactions in the EMR, including person(s) spoken to, outcome, and any authorization numbers.
• Follows up with providers and patients regarding denied authorizations or requests for additional information.
• Reads and interprets provider notes to assist with obtaining authorizations.
• Schedules peer-to-peer reviews for denied authorizations, follows up with insurance companies on results.
• Coordinates and schedules surgeries as designated by MSC physicians.
• Completes surgery processes and routes all paperwork as required to meet physician and facility requirements.
• Interacts with patients, physicians, and hospital staff providing accurate, timely, and responsive information.
• Communicates regularly with authorizations team and works as a liaison to physicians, staff, patients, and others for the completion of authorizations.
• Completes all tasks daily as assigned.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Requirements

• 3 or more years of relevant experience.
• Knowledge of medical terminology, as well as familiarity with medical documents and medical chart components.
• Epic proficiency.
• Knowledge of insurance payors with the ability to review and explain benefits.
• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Accuracy and attention to detail.
• Effective interpersonal and teamwork skills.
• Sound judgment and problem-solving ability.
• Flexibility to adapt to new and changing situations and duties to meet patient needs.
• Willingness to be trained on-the-job in duties not previously learned.
• Experience as a surgery scheduler.

Pay

$28.65/hour + DOE