Surgery Scheduler - ENT (Medical Center)

About the role

The Surgery Scheduler position at Houston Methodist Medical Center is responsible for scheduling surgical procedures and coordinating with patients, physicians, and hospital personnel.

Responsibilities

• Serves as a liaison between patients, facility, and physicians to ensure surgical procedures are scheduled timely, accurately, and appropriately.
• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality.
• Schedules and registers multiple services with multiple departments utilizing computerized scheduling and registration systems; works with physicians to utilize requirements and addresses physician/patient requests or needs.
• Reconciles surgical responsibilities by preparing preliminary and final schedules for each physician as assigned. Uses established department auditing procedures to process orders and registrations under department policies and procedures.
• Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria.
• Confirms patients’ appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
• Establishes/updates the hospital account record to include detailed patient demographic and insurance information in electronic health record system, selecting insurance plans and payers, and medical necessity determination.
• Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels surgical procedures as needed. Generates reports and assists with department correspondence as directed.

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Experience: Five years of direct surgery scheduling experience
• Knowledge and Abilities: Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations; sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security; excellent communication and interpersonal skills via telephone and in person; ability to multi-task and flexibility to meet the needs of patients, physicians, and department; knowledge of mid-level registration/access functions and insurance procedures, including familiarity with insurance network parameters; ability to problem solve; mid-level understanding of medical terminology and diagnosis/procedural codes; ability to remain calm in stressful situations with patience and understanding; excellent customer service and professional communication skills; proficient computer skills and ability to learn and navigate multiple software programs; ability to handle detail work accurately and rapidly.

Supplemental Requirements

• Work Attire: Uniform: Yes, Scrubs: Yes, Business professional: Yes, Other (department approved): Yes
• On Call*: No
• May require travel within the Houston Metropolitan area: No
• May require travel outside Houston Metropolitan area: No
• On Call*: *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection above.

Company Profile

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.