Receptionist (Spa)

About the role

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Gulf Coast Dermatology, P.A. (“GCD”), a medical practice headquartered in Panama City, Florida with locations throughout Florida, Georgia and Alabama.

Responsibilities

• Provides the highest level of customer service.
• Creates a calm and welcoming atmosphere for patients.
• Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.).
• Assists and supports providers as necessary.
• Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms.
• Completes all required facility opening and closing duties.
• Greets patients with welcoming and positive attitude.
• Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention.
• Sells the consultation to patients over the phone and in person.
• Manages multi-line phone system and assigned daily work flow.
• Fully handles patient scheduling process.
• Strives to achieve high level of patient retention and new patient scheduling.
• Recognizes visit type and locations by color.
• Memorizes and utilizes appointment durations and appointment types during the scheduling process.
• Blocks appropriate resources / equipment during the scheduling process.
• Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions.
• Sends necessary paperwork to correct departments.
• Organizes patient photographs.
• Accurately enters payments, claims and adjustments within eClinical.
• Enters required billing alerts.
• Completes Daily Reports and scans them to the correct departments.
• Balances daily cash.
• Fills out deposit slips and prepares bank deposits.
• Makes deposits and completes change requests at bank when necessary.
• Knows about current promotional events.
• Supports spa in-house and off-site promotional events, as required.
• Attends and participates in any training and educational seminars, as required.
• Creates and addresses telephone encounters.
• Escorts patients to treatment rooms and prepares them for cosmetic appointments.
• Reconstitutes/draws up injectables per provider instructions.
• Aids medical providers during cosmetic procedures (injectables, lasers, consultations, etc.).
• Prepares or assists with inventory, as directed.

Requirements

• Excellent oral and written communication skills.
• Teamwork and positive, patient focused attitude.
• Demonstrated ability to multi-task, detail oriented, and organized.
• Ability to effectively communicate with patients, staff, and providers.
• Outstanding interpersonal skills and works well with patients using tact and diplomacy.
• Takes direction well and able to implement given direction.
• Must have a valid driver’s license and good driving record.
• Ability to work independently or within a group setting.

Skills and Qualifications

• Excellent computer skills; experience with Microsoft Word, Microsoft Excel.
• Knowledgeable about current promotional events.
• Supports spa in-house and off-site promotional events, as required.

Physical Abilities

• Stand for extended periods of time.
• Push, pull and reach.
• Occasionally bend, sit, stoop and stretch.
• Have full range of body motion, including handling and lifting of patients.
• Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment.
• Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Occasionally lift and carry up to 30 pounds.