Receptionist - Southwest Animal Hospital

About the Role

Southwest Animal Hospital in Jefferson City, MO, is an AAHA-accredited hospital where you can practice high-quality veterinary medicine alongside dedicated teammates committed to excellent patient care. This role offers robust opportunities for professional growth, including pursuing leadership opportunities or becoming a credentialed technician, within a supportive network that invests in your success. You’ll work in a facility with comprehensive small animal and urgent care services, utilizing top-tier equipment and protocols, and have access to internal specialty consultations for complex cases.

Jefferson City, Missouri, blends historical charm with modern amenities, offering an affordable cost of living, cultural experiences, and outdoor activities centered around the Missouri River. This setting provides a balanced lifestyle, allowing you to build a rewarding career while enjoying a welcoming community.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Advocate for Pet Health: Educate clients on preventative care and other hospital services to ensure every pet receives the best possible care.
• Embody Compassion and Empathy: Serve as a calming presence for clients, demonstrating empathy and respect in every situation while treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends, evening shifts (10am - 8:15 pm), and holidays, is required.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to an Employee Assistance Program (EAP).
• Financial Security: 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Network Support: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and best practices.
• Valuable Perks: Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About the Organization

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis, allowing them to focus on medicine, patients, and team culture. Mission Pet Health is veterinarian-led, people-focused, and recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.