Receptionist - Senior Living / Spokane, WA

About the role

The Receptionist in an independent living, memory care and/or assisted living facility serves as the first point of contact for residents, visitors, and staff, providing a welcoming and organized environment. This role involves greeting people, answering phones, handling inquiries, and managing administrative tasks to support campus operations and resident well-being.

Responsibilities

• Warmly welcoming visitors, residents, and staff, providing information and directing them as needed.
• Answering and directing phone calls, taking messages, and ensuring prompt communication.
• Answering questions about the facility, resident status, services, and general information.
• Managing mail, packages, and deliveries; scheduling appointments; assisting with filing, data entry, and other light clerical duties.
• Keeping accurate records of visitors, deliveries, and appointments, and ensuring the confidentiality of sensitive information.
• Maintaining a clean and organized reception area and contributing to a positive atmosphere.
• Facilitating communication between residents, families, and staff, and escalating concerns to appropriate personnel.
• Assisting with transportation scheduling, guest meal coordination, and other tasks as needed.
• Ensuring all necessary information is up-to-date and readily available.
• Other duties as assigned.

Requirements

• One or more years of experience in a clerical position, preferably in a healthcare setting.
• Passion for caregiving and enhancing the quality of life for residents.
• Excellent communication skills for interacting with residents, families, and staff.
• Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Ability to provide a positive and helpful experience for residents and visitors.
• Ability to address issues and find solutions efficiently.
• Must maintain a high standard of confidentiality and honesty.
• Strong analytical skills and the ability to evaluate and solve problems with minimum assistance.
• High school diploma or equivalent.
• Compassion for and desire to work with the elderly.
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans with low individual and family deductibles (benefits eligible at 30+ hours/week).
• 401(k) Retirement Plan with discretionary employer match.
• Paid Time Off (PTO) and Premium Pay for Holidays worked (conditions apply).
• Employee Assistance Program (EAP) Canopy: Free, confidential support for mental health, stress, family needs & work/life balance.
• Health Savings Account (HSA), Flexible Spending Accounts (FSA) options, and Commuter Expense Reimbursement Account (CERA).
• Voluntary & Supplemental Insurance Options: Voluntary Life and AD&D, Short- and Long-Term Disability, plus Whole Life, Accident, Critical Illness, Hospital Indemnity, and Legal Services.

Schedule

Full-time, Monday – Friday, day shift. Location: Avamere at South Hill, 3708 E 57th Ave, Spokane, WA 99223.

Pay

$19–$21 hourly, depending on experience.