Receptionist/Secretary, Diagnostic Radiology

Purpose of Position

To provide clerical/secretarial support and function as relief for all other clerical positions.

Description

• Greet patients and obtain demographic and insurance information and register patient into system.
• Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting.
• Directs calls to appropriate persons and/ or departments taking information and/or accurate messages.
• Obtain legally acceptable general consents to bill third parties.
• Answer routine questions including but not limited to departmental policies, operations and procedures.
• Verify and accurately enter radiology orders in the radiology information system.
• Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
• Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
• Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines e.g., disc with images.
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
• Maintains confidentiality regarding patient information and center matters in accordance to HIPAA regulations.
• Accept and process payments from patients, as necessary, which may include but not limited to, co-pays, deductibles, balances due, etc.
• Provide receipts for payments received.
• Verifies benefits utilizing insurance verification system.
• Confirms Authorizations/Referrals and enters into insurance authorization field.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Perform other work related duties as assigned or requested.

Qualifications

• Ability to read, write and communicate in English.
• High School graduate or GED.
• Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.
• Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

Schedule Details

40 Hours per week, Rotating Days/Eves, 7a-3p, 8a-4p, 9a-5p, Rotating Weekends and Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department

CCH-Diagnostic Radiology

Annual/Hourly

Hourly Hiring Pay Range: 20.51 - 33.69