Receptionist (Medical/Dental)
Position Summary
The full-time receptionist position is available for our Salmon Creek - Vancouver Medical/Dental Clinic. We are looking for customer service oriented candidates.
Duties and Responsibilities
- Maintain a clean and healthy work space environment and patient area
- Responsible for all daily front desk activities to ensure completion
- Answers the telephone and assists callers
- Schedules and confirms patient appointments according to the Front Desk Manual
- Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role
- Assists the medical/dental records department in; Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed
- Distributes and screens all incoming and outgoing mail
- Maintains a 100% Collection rate by collecting patient’s account payments and balances
- Accurately enters patient demographic information into the practice management system
- Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served
- Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed
- Completes quality care gaps for 100% of patients treated
- Provider services using AIDET skills at all times
- Completes a minimum of ten patients a day
- Supports Follow My Health enrolment
- Closes chart notes within 24 hours of service
- Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA)
Productivity and Quality
- Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance.
- If you are on the phone during their arrival, please let the patient know that you will be with them in a moment
- You will address each patient by their last name
- Must answer each call within 3 rings
- Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?”
- At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient
Education and/or Requirements
- Minimum one-year experience in a medical setting
- Medical terminology preferred
- Knowledge of Windows, Word, Excel, Computer and typing skills are required
- Excellent verbal, customer service, and written skills necessary
- Good organizational skills are a must
- High School Diploma or GED required
- Bilingual in English/Spanish or English/Russian preferred but not required
What We Offer
- Fringe benefits surpass most companies
- Medical, Dental, Vision, Prescription coverage
- Life Insurance
- Long Term Disability
- EAP (Employee Assistance Program)
- Paid-time-off starting at 24 days per year + 10 paid Holidays
- 401(k)/Retirement options
- Opportunity to work in a culturally diverse environment
How to Apply
To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Rosa Gomez Chavez, Front Office Supervisor at RosaGomezChavez@seamarchc.org.
Sea Mar is an Equal Opportunity Employer
Posted on 12/26/2023 External Candidates considered after 12/29/2023
This position is represented by Office and Professional Employees International Union (OPEIU).
Please visit our website to learn more about us at www.seamar.org.
You may also apply through our Career page at https://www.seamar.org/jobs-general.html
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