Receptionist (School Security)

Position SummaryTitle Code Receptionist Job Summary Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and direct them to the correct office/person in an expeditious manner. Performs a variety of clerical support tasks. Work requires a sound knowledge and familiarity with the overall organization of the school system, the various offices, departments, their staff, functions and services at their location. Essential Duties/Responsibilities Politely greets and signs-in visitors utilizing the computerized security system. Directs visitors to the appropriate office/department.Answers questions of a general non-technical nature for the Board of Education or Infant & Toddler Program .Handles visitors/employees with kindness, respect, and expediency. Displays a pleasant and professional demeanor at all timesIdentifies those situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.Acts promptly and with good judgment under stressful situations.Dispatches office passes and maintains appropriate logs/records.Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.Performs clerical duties as necessary.Provides regular backup assistance to other clerical office personnel.Performs other related duties as assigned within the same classification or lower. Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or Equivalency Certificate required;Associate's Degree in related field of education from a regionally accredited college or university preferred.Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position. Experience Two (2) years recent receptionist work experience for a commercial business office and/or school complex that involved daily contact with the general public and outside business organizations required.One (1) year experience with AACPS preferred. Knowledge, Skills, Abilities And Other Characteristics Ability to deal politely, professionally, and effectively with all visitors and fellow employees.Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.Demonstrated ability to effectively work and communicate with diverse populations.Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred). Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment. N/A Driving Requirements N/A LEADERSHIP ROLE N/A PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Standing: under 1/3 percent of the timeWalking: under 1/3 percent of the timeSitting: between 1/3 and 2/3 percent of the timeKeyboarding: between 1/3 and 2/3 percent of the timeTalking: between 1/3 and 2/3 percent of the timeHearing: between 1/3 and 2/3 percent of the timeAs required by the duties and responsibilities of the position. Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job. No special vision requirements Work Environment Location Office, school or similar indoor environment: over 2/3 percent of the time Noise Level Moderate: between 1/3 and 2/3 percent of the time Weight & Force Lifting and carrying requirements None: Travel Requirements N/A JOB INFORMATION Approved Date: 2/1/2025 Established Date: 11/1/2002 Title Code: B15940 Title: RECEPTIONIST Alternate Title: Receptionist Reports to Generic: Manager Reports to Specific: ORGANIZATION Division: Varies Business Unit: Department: Negotiated Agreement: Secretaries and Assistants Association of Anne Arundel County (SAAAAC) HR JOB INFORMATION Unit: IV Days Worked: 260 FLSA Exemption Status: Non-Exempt Grade: SG07 Click HERE to view Terms of Employment, Benefits and Salary Scale. Scroll down to locate (Unit 4 - SAAAAC) Essential Job: Months Worked: 12 Hours Worked: 7 Job Family: Administrative and Office Support Sub-Function: Office/Staff Support VR# 27075