Receptionist-Scheduling Clerk

This franchise is independently owned and operated. All hiring decisions are made by the franchise management.

About the Company

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

About the Role

Perform routine clerical and administrative functions such as answering phones, data entry, and organizing and maintaining paper and electronic files. The ideal candidate will embody a service-oriented mindset and have a friendly disposition. The position requires strong communication skills and the ability to balance competing priorities in a rapidly changing environment.

Responsibilities

• Answer telephones and give information to callers or transfer calls to the appropriate person.
• Greet customers and handle their inquiries or direct them to the appropriate person.
• Operate office equipment and arrange for repairs as needed.
• Sort incoming mail and prepare outgoing mail and packages.
• Monitor and order office supplies.
• Record and analyze customer satisfaction surveys.
• Prepare customer folders including making copies of appropriate documents.
• Create, maintain, and enter information into databases.
• Make copies of correspondence or other printed material.
• Coordinate communication and integration between teams.
• Ensure all documentation is updated.
• Promote and maintain a clean, neat, and safe work environment.

Requirements

• High School Diploma or GED.
• 2 years of experience as a receptionist and/or administrative assistant.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced and changing environment.
• Strong organizational, planning, and prioritization skills.
• Ability to monitor/assess one’s own performance to make improvements and take corrective action.
• Ability to effectively present information and respond to questions from customers and the general public.
• Working knowledge of a Scheduling Coordinator and how it relates to the overall business and its objectives.
• Good people skills with the ability to communicate well with others.
• Highly motivated self-starter with the ability to multi-task and meet deadlines.
• Strong attention to detail.

Skills

• Proficiency with MS Office products (Project, Outlook, Word, Excel, and PowerPoint).
• Using web applications to manage large amounts of information, including inputting data and retrieving specific records.
• Using Microsoft Word to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
• Using Microsoft Excel to input data, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Benefits

• 401(k)
• Competitive salary
• Paid time off