Receptionist Scheduler

About the role

The Receptionist Scheduler will act as the initial contact for the unit's services. They will greet all patients and visitors in a courteous and professional manner and direct them appropriately. They will acquire all necessary patient information and copies of necessary materials and hospital records. They will promptly notify appropriate personnel of patient arrivals, when required. They will screen incoming calls, determine urgency, and route them to the appropriate personnel or take messages according to established department procedures. They will respond to calls and patients/visitors by providing information based on their knowledge of relevant departmental and hospital policies and procedures.

Responsibilities

• Greet all patients and visitors in a courteous and professional manner and direct them appropriately.
• Acquire all necessary patient information and copies of necessary materials and hospital records.
• Promptly notify appropriate personnel of patient arrivals, when required.
• Screens incoming calls, determines urgency, and routes to appropriate personnel or takes messages in accordance with established department procedure.
• Respond to calls and patients/visitors by providing information based on their knowledge of relevant departmental and hospital policies and procedures.

Requirements

• Minimum of two (2) years office experience.
• Highly-motivated, independent thinker and self-starter.
• Enthusiastic team player.
• Excellent organizational, planning, and interpersonal skills.
• Able to manage multiple projects.
• Strong follow-up and communication skills.
• Bilingual: Spanish/English, strongly preferred.
• Able to manage attention to detail and computer accuracy as pertains to data entry and patient scheduling.
• Competent on basic office machines.
• Knowledge of medical terminology.
• Good computer skills. Word processing, office scheduling, familiar with Microsoft Office.

Benefits

Per Diem, 2-3 days a week, flexible schedule. Hours: 8-4:30pm.

Pay

Grade 110