Receptionist - Riverbark Veterinary Hospital of Spring Lake

About the role

Riverbark Veterinary Hospital of Spring Lake is an American Animal Hospital Association (AAHA) accredited facility, known for its commitment to providing top-tier veterinary care since 1975. The hospital is located in Spring Lake, North Carolina, serving a loyal community with consistent operating hours from Monday through Friday from 7:30 AM to 5:30 PM, and Saturdays until noon.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and handle financial transactions.
• Ensure seamless care coordination by managing appointment schedules.
• Advocate for pet health by educating clients on preventative care and other hospital services.
• Embody compassion and empathy in every interaction, treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays.

Qualifications

• A high school diploma or equivalent.
• Highly recommended to have a valid driver’s license and reliable transportation.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays.

Skills

• Excellent communication skills.
• Organizational skills.
• Ability to work independently and as part of a team.
• Experience with veterinary software.

Benefits

• Comprehensive coverage options including Medical, Dental, and Vision insurance.
• Access to an Employee Assistance Program (EAP).
• 401k retirement options.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Discounted veterinary care for your own pets.
• Free 24/7 access to doctors through Teladoc.

Pay

Competitive compensation based on experience and role.

Schedule

Flexible schedule, including some weekends and holidays.