Veterinary Receptionist - River City Veterinary Hospital (Richmond)

About the role

River City Veterinary Hospital, proudly serving the Richmond area since 2014, is rooted in providing a collaborative, compassionate, and proactive healthcare experience for every patient. The community trust is evident—we hold an exceptional 4.9-star Google rating and have consistently been recognized as a top provider, earning Richmond Magazine’s Best Veterinary Hospital since 2019, Style Weekly’s Best Animal Hospital since 2016, and Virginia Living Magazine’s Best of Virginia since 2019. If you are seeking a practice where your medical dedication is recognized by both your teammates and the local pet owners you serve, this is where you can truly do your best work.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Career Development: Support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Skills

• Exceptional communication skills.
• Strong organizational skills.
• A collaborative, team-first mindset.
• Experience with veterinary software.

Benefits

• Comprehensive benefits package designed to support you at every stage.
• Discounted veterinary care for your own pets.
• Access to an online discount platform.
• Free 24/7 access to doctors through Teladoc.

Pay

Competitive hourly rate or salary based on your experience and role.

Schedule

A flexible schedule, including some weekends and holidays.

Application Instructions

Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Note

Your Impact as a Receptionist: Be the Director of First Impressions, Ensure Seamless Care Coordination, Advocate for Pet Health, Embody Compassion and Empathy.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.