Receptionist Registrar

About the role

The Receptionist Registrar will treat patients warmly and empathetically on the phone and in person, welcoming patients positively as they arrive for various types of appointments.

Responsibilities

• Streamline patient flow by prioritizing patients on arrival according to their scheduled (or unscheduled) appointments
• Screen patients/visitors and promptly notify appropriate personnel when required
• Perform check-out process upon appointment completion
• Handle pre and full registration of patients, obtaining required information to properly register them into the hospital's electronic medical record system (EMR) according to protocol established by the Admitting Department
• Obtain insurance referrals, prescription referrals, copayments, medical record release form and necessary signatures for consent forms
• Verify and scan photo identification and insurance cards
• Understand and implement downtime procedures should they occur during any point of the registration process
• Advise patients of their right to financial counseling and obtain required documentation
• Maintain current knowledge of basic billing practices of the Hospital/department to answer questions or direct them to appropriate hospital staff members, by attending routine billing/registration hospital meetings
• Assist patients with completion of all necessary forms and documentation, review registration documents with all new patients, copy insurance and ID per protocol
• Assist clinical staff with chart prep and collate all incoming records via fax, paper, and electronic media

Requirements

• Excellent communication skills for effective and courteous interaction with a diverse group of patients, hospital personnel, physicians and their staff, outside offices, etc.
• Bilingual ability preferred
• Good office and organizational skills
• 2-3 years' experience in an office and patient/customer environment
• Computer expertise with knowledge of word processing and database software
• Skills with Microsoft Word and Excel of particular importance
• Ability to project a positive image through interactions with patients and their families, outside institutions, physicians and other Hospital departments and staff
• Attention to detail and computer accuracy as pertains to data entry and patient scheduling

Pay

Salary Range: 17.75 - 24.73 USD

Benefits

• Medical, dental, and vision insurance
• Savings accounts
• Voluntary benefits
• Wellness programs and discounts
• Paid life insurance
• Generous 401(k) match
• Adoption assistance
• Back-up daycare
• Free onsite parking
• Recognition rewards
• Fully paid tuition program or generous tuition assistance program