Receptionist - Regency at Livonia

Regency at Livonia

About the role

The Receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephones, and directing calls. This employee also provides clerical support to staff as needed.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Direct walk-in applicants to electronic application process.
• Organize work to be addressed by receptionist on other shifts.
• Ensure vendors and visitors sign in and out.
• Ensure residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enter demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity, and individuality of each resident in all interactions.
• Know emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Ability to carry out the essential functions of this job (with or without reasonable accommodation).
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.
• Access continuing education opportunities appropriate to responsibilities.
• Perform other duties as assigned.

Requirements

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.
• Computer skills are required.
• Meets state and federal criminal background check requirements.

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401K with matching funds
• Life Insurance
• Employee discounts
• Tuition Reimbursement
• Student Loan Reimbursement

About the company

We are a national organization of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care in Michigan and Ohio. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them.