Receptionist - PT / PRN (as needed)

Who We Are

When you work at Carillon Senior Living, you’ll notice that it’s more than a place to retire, it’s a thriving community of seniors who are passionate about West Texas values, the Lubbock community and all things Texas Tech. It’s a uniquely uplifting community where active older adults enjoy vibrant living, rewarding opportunities, exceptional hospitality, and great friendships. We just celebrated 50 years of serving Lubbock and West Texas as a trusted senior living community. You won’t find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else.

Job Description

The Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors, and performing a variety of other clerical duties as assigned.

Job Expectations

• Solves issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately
• Skillfully utilizes a computer and various computer programs, copy machine, fax machine, calculator, and postage machine
• Keeps difficult situations from escalating
• Accepts delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepares maintenance work orders as requested by residents and staff
• Aids with projects/assignments
• Greets residents, guests, and staff with a positive helpful attitude
• Opens and closes the reception desk and properly secures all files, keys and equipment in the office area
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office
• Accepts and records, as directed, payments, reservations, appointments, cancellations and the like
• Attends in-service training and education sessions, as assigned
• Performs specific work duties and responsibilities as assigned

Hospitality Focus

To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees, and guests warmly, by name, and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee, and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees, and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.