Receptionist FT/PT

About the role

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team-up with like-minded co-workers, then we are also looking for you. Join us! Summary: Provide general office support with a variety of clerical activities and related tasks.

Responsibilities

• Answer incoming calls, directing calls to appropriate departments and employees
• Mail distribution, flow of correspondence
• Requisition of supplies when necessary
• Additional clerical duties
• Meet physical and sensory requirements stated below, and be able to work in the described environment
• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment
• Answer telephones or switchboard during scheduled shift
• Ensure phone calls are redirected to appropriate employee or department
• Transfer callers to appropriate voicemail when employee is unavailable
• Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information
• Receive, sort and forward incoming mail
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assist in the ordering, receiving, stocking and distribution of office supplies
• Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed

Requirements

• High school diploma or GED required or equivalent related work experience
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties
• Excellent phone etiquette skills required
• Effective verbal and written English communication skills
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation
• Highest level of professionalism with the ability to maintain confidentiality
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
• Customer service oriented with the ability to work well under pressure
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity
• Strong analytical and problem solving skills
• Approachable, flexible and adaptable to change

Benefits

• Employee Engagement Activities
• Positive work environment
• Excellent Training

Pay

Competitive Pay

Schedule

Requires Every Other Weekend