Receptionist (PT)

About the role

Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in Orlando, FL. The hospital provides 24-hour emergency services and offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. Our treatment philosophy is based on a team approach that treats patients with dignity and respect, while delivering high-quality care.

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Responsibilities

• Answers telephone in a timely manner and directs the caller to the appropriate department or employee.
• Greets visitors to the building, creating a warm and welcoming environment. Determines reason for visit, ensures sign-in/out procedures are followed, and creates temporary badges as needed.
• Manages patient visitation to ensure appropriate processes are followed, such as number/age/relation of visitors and collecting personal belongings.
• Accepts, reviews, and documents patient belongings. Notifies appropriate staff to ensure timely delivery to unit/patient.
• Receives, sorts, and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assists in the facilitation of safety and security initiatives including announcing codes, assuring visitor sign-in/out, reviewing and documenting patient belongings, and identifying escalation issues in the reception area.
• Provides clerical support as assigned.

Requirements

• Ability to pass a Level 2 Background Investigation. More information.
• High School graduate or equivalent required.
• Two (2) years receptionist/secretarial experience required.
• One (1) year experience in the health care field preferred.
• Must have a pleasant voice and excellent telephone manners.
• Must be proficient in Microsoft Office.
• Ability to prioritize multiple assignments simultaneously and deal professionally and diplomatically with all staff and the general public.
• Ability to utilize confidentiality and tact in daily tasks and assigned projects.

Schedule

• Wednesday–Friday: 2 PM – 8 PM
• Rotating Saturday: 9 AM – 6 PM
• Must be available to attend the full hospital and departmental orientations: Week 1: Monday–Friday, 8 AM – 5 PM

Benefits

• Challenging and rewarding work environment
• Competitive compensation and generous paid time off
• Excellent medical, dental, vision, and prescription drug plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ subsidiaries

More information is available on the Benefits Guest Website.

About the employer

Universal Health Services (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and operates acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network, and various related services across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom. In 2024, UHS reported annual revenues of $15.8 billion and was recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes’ ranking of America’s Largest Public Companies. www.uhs.com