Receptionist - Psychiatry/Psychology

Primary schedule

• 8:00am - 5:15pm
• Working 4 days per week with a rotating day off
• (72 hours per pay period)

Location

Dubuque Health Plaza

Benefits Package

• Single or Family Health Insurance with discounted premium rates for wellness program participation
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions
• Communicate clearly with customers via telephone and in person, and relay necessary messages to staff
• Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer
• Review, update or obtain customer information making necessary changes to ensure correct billing
• Set up new insurance coverage as needed
• Absorb and assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
• Learn the detailed computer, phone, scheduling and registering systems used on a daily basis
• Complete all other assigned projects and duties

Knowledge, Skills and Abilities

• Education: Equivalent to a high school diploma or GED
• Experience: From three months to one year of similar or related experience
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions
• Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system