Receptionist PRN - Bedford & Coffee Counties

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

About the role

The Clinic Office Assistant is responsible for the administrative functions within the medical office. This position supports a collaborative and supportive environment where excellence is encouraged and professional growth is fostered.

Responsibilities

• Schedule patient appointments and follow corporate protocol for patient check-in and check-out.
• Understand collection procedures and verify multiple insurance packages.
• Complete medical records requests in a timely manner.
• Observe professional ethics in maintaining confidential information acquired concerning patients and their families.
• Participate in performance improvement activities.
• Provide excellent customer service to patients, families, vendors, co-workers, and physicians.
• Prepare for next-day appointments and notify patients of any delays.
• Dress neatly and appropriately in compliance with the dress code.
• Travel to other clinics as requested to prevent staffing shortages.
• Assist co-workers during downtime and perform other duties as assigned.

Schedule

Candidates must be open to working days, evenings, and weekends. Days are rotating based on unit and location need. No specific workdays or days off can be guaranteed.

• Primary Care coverage hours: 7:45 a.m. - 4:30 p.m.
• Urgent Care hours:
  • Monday - Friday: 7:45 a.m. - 8 p.m.
  • Saturday: 7:45 a.m. - 6 p.m.
  • Sunday: 11:45 a.m. - 6 p.m.

Core Capabilities

• Supporting Colleagues:
  • Develops self and others by continuously improving skills and identifying development opportunities.
  • Builds and maintains relationships by understanding colleagues' priorities and working styles.
• Communicates Effectively: Openly shares information and communicates in a clear, courteous manner.
• Delivering Excellent Services:
  • Serves others with compassion by understanding their problems and needs.
  • Solves complex problems by understanding issues and raising concerns in a timely manner.
  • Offers meaningful advice and support by listening carefully and providing accurate information.
• Ensuring High Quality:
  • Performs excellent work by checking quality before delivery and asking relevant questions.
  • Fulfills safety and regulatory requirements by demonstrating basic knowledge of safety conditions and reporting unsafe conditions.
• Managing Resources Effectively:
  • Demonstrates accountability by taking responsibility for assigned activities and thinking beyond standard approaches.
  • Stewards organizational resources by understanding how personal actions impact departmental resources.
  • Makes data-driven decisions by using accurate information for consistent, error-free results.
• Fostering Innovation:
  • Generates new ideas by willingly proposing or accepting ideas that impact day-to-day operations.
  • Applies technology by quickly absorbing new tools and understanding when to utilize them.
  • Adapts to change by embracing new plans and incorporating change instructions into work.

Requirements

• High School Diploma or GED.
• 1 year of relevant work experience.

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement, and/or wellness offerings to enhance your well-being and professional growth.